RETURN & REFUND POLICY

RETURNS & REFUNDS
We stand by our merchandise 100% and we will accept returns on any unused and unwashed item within 15 days of purchase. If you are not completely satisfied with your purchase, you will have 15 calendar days from receipt of your order to return purchased items.

Please email returns@shopellalou.com if you would like to return any items. We will provide you with return instructions. Please note that unless we have made a mistake, the customer is responsible for return shipping charges and will not be reimbursed.

Provided the return meets these criteria, returns are refunded in the original payment form, less shipping and handling. Returns sent via USPS that arrive with postage due will be returned to sender. Clearance items are final sale and are not returnable or exchangeable except for manufacturing defect. After 15 days, Ella Lou cannot accept returns for any reason other than manufacturing defects (see note regarding artisan-made products below).

We accept returns & exchanges on all regular and sale priced products. Please ensure that returned items are new, unused and have all tags still attached (if applicable). We will not accept returns that are without tags (if applicable), damaged, used, have been washed, and/or altered.

International Customers: The cost of return shipping will be deducted from your credit card refund or store credit refund. You are solely responsible for any import duties levied by your country of residence.

FAULTY GOODS
All of our items are hand-made, one piece at a time, it is quite difficult to make identical items. Although our artisans make every effort to create only the highest quality products available, there may be natural variations that should not be perceived as flaws. These variations make handmade products charming and unique. Moreover, many of our product collections are available in limited quantities. If you want multiple products of the same color, we recommend you order them at the same time to ensure we have sufficient quantity of the same dye lot. Moreover, we cannot ensure any collection, or color within a collection, will be available at a future date as our artisans change their product lines regularly.

If you’ve received damaged, faulty goods (where a manufacturing fault has occurred), we will exchange the faulty item for the same size & style (subject to availability). Please notify us at orders@shopellalou.com immediately, so we can reserve in-stock items for you.